Frequently Asked Questions (FAQ)
We understand you may have some questions before purchasing, and that’s absolutely normal. On this page you will find information about our shipping, pricing and return policies as well as some other important information you need. In case your question is not answered here, please contact us and we will be happy to help!
IS BARSTOOLS.COM AN AUTHORIZED DEALER?
Absolutely. We work directly with manufacturers and comply with high standards in order to deliver quality in shipping and customer service. Every purchase made in our website comes with factory warranty so you are covered in case of issues with any item.
IS IT SAFE TO BUY FROM YOU?
It is. We are using the latest encryption technology as well as security systems in order to ensure our customers to have a safe shopping experience. Also, please not we DO NOT store ANY credit card numbers or any other sensitive information. This is all handled by our payment associates such as PayPal, Stripe, Amazon and others.
HOW LONG HAVE YOU BEEN IN BUSINESS?
We have been around for quite some time. Our business started in 2008 and we have been providing quality services ever since. We love our job and taking care of our customers, so you can be sure we will be here for a long time.
HOW DO I PLACE AN ORDER?
We accept orders via our website or over the phone.
You can place an order through our website by browsing the different categories we have available and once you have decided on a product, all you need to do is to click the “Add to Cart” button and on the right hand corner you will see the cart.
From here you have two choices: You can either keep shopping for other products by repeating the process described or click on the cart in order to proceed to the checkout process. Once you’re there you will be able to finish the order by completing some details such as email, shipping address, and others.
Once again, should you need help, please don’t hesitate to contact us and we will be happy to help!
WHAT ARE YOUR SHIPPING TIMES AND SHIPPING COSTS?
While we do our best to ship your products as soon as your order is received, shipping times vary depending on the manufacturer. Most products are shipped one to two days from placing the order, and you can expect delivery from 7 to 10 days. All orders are shipped from our US warehouses, and you are able to track the package as soon as it’s shipped.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We will email you with all carrier information as well as the estimated time of delivery. We strongly encourage you to track your package either online or through the carrier’s website/phone. If you have any questions regarding the status of your package, you can also contact us for help.
HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?
Most orders are shipped from 24-48 hours after the order has been placed (weekdays) and you can expect delivery in 7-10 business days.
WHERE DO YOU SHIP TO?
We ship to the contiguous United States. Please note this do not include Alaska, Hawaii, Puerto Rico, Virgin Islands and also PO boxes.
If you need to ship to Canada or internationally, please contact us beforehand so we can quote you on shipping charges. Note customs/duties and the extra fees are responsibility of the customer.
THERE'S SOMETHING WRONG WITH MY ORDER. WHAT CAN I DO?
First of all, don’t panic! 🙂 We understand sometimes there may be some issues but we are here to help. First thing to do is to contact us with details of the problem you are facing as well as any information you may have. We will sort it out for you!
WHAT IS YOUR WARRANTY?
As we are authorized dealers, each of them provide you with manufacturer’s warranty. Please contact us for assistance on your product’s warranty should you need any.
HOW DO I CANCEL AN ORDER?
If you need to cancel an order we strongly suggest you to contact us as soon as possible so we can stop shipment. Please be aware that if too much time has elapsed since the order was placed, it may not be possible to cancel your order.